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Frequently Asked Questions
Credits, purchases, shipping, and account
About Credits
What types of credits are there?
Which credits are used first?
Do credits expire?
What happens to my credits if I cancel my subscription?
How many credits per generation?
Can I get a refund on purchased credits?
What happens to my credits when I switch plans?
AI Image Generation
Why does the same prompt produce different results?
Whose photos can I upload?
If generation fails, am I charged?
Can I regenerate the exact same image?
Who owns the generated images?
Can I use generated images commercially?
Shipping & Apparel
How long does shipping take?
Can I cancel my order?
Can I return or exchange size / color?
Do I have to pay customs duties?
What's the print quality?
Payment & Account
What payment methods do you accept?
What appears on my credit card statement?
How do I cancel my subscription?
How do I delete my account?
Is my data secure?
Getting Help
How do I contact support?
What languages do you support?
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